• One-stop travel assistance
  • Available 24 hours a day, 7 days a week
  • Helpful advice when you need it

From Canada or the U.S., call 1-833-861-5088

From all other locations, call collect 1-519-514-1915

Call Allianz Global Assistance


You must notify Allianz Global Assistance:

  • Prior to receiving any medical treatment
  • If you must cancel, interrupt or delay your trip, or
  • If you experience any emergency

Failure to notify Allianz Global Assistance can delay the processing and payment of your claim and may limit the amount of your claim payment.


Pre-Travel — Know your destination

While planning your trip, call Allianz Global Assistance to ensure you have key travel-related information about your destination, including:

  • Passport and travel visa information
  • Health hazards advisory
  • Inoculation requirements
  • Weather information
  • Currency exchange information
  • Consulate and embassy locations
  • Translation and interpreter services

En Route — Overcome any unforeseen setbacks

If you encounter unexpected travel-related setbacks during your trip, simply call Allianz Global Assistance to help you with the following:

(This list of services is for your convenience only - any expenses related to these helpful services aren't covered under CIBC Insurance Travel Coverage plans.)

Missing baggage

If your baggage is lost, stolen or delayed while you are using a common carrier, Allianz Global Assistance can advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.

You may be reimbursed up to your coverage amount if you purchase either the CIBC Insurance Trip Cancellation & Trip Interruption Enhanced Package or the CIBC Insurance Comprehensive Package.

Emergency message services

Allianz Global Assistance can take emergency messages from or for you.

Emergency ticket replacement

Allianz Global Assistance can help you replace lost or stolen airline tickets.

Emergency cash services

In the event of an emergency, Allianz Global Assistance can arrange for cash to be available to you through a friend, family member, business or your credit card company.

Replacing prescription drugs

When permitted by law and with the approval of the patient's physician(s), Allianz Global Assistance can assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.

Legal services

Allianz Global Assistance can help you contact a local attorney or the appropriate consular officer if you’re arrested or detained, are in a traffic accident or otherwise require legal help.

Bail bond services

These can be coordinated for you in all locations where they’re available.

Our partners

CIBC earns compensation from the insurer for the promotion of CIBC Travel Insurance plans.

Distributing firm

CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Allianz Global Assistance provides the CIBC travel assistance and claims services in respect of all insurance coverage under CIBC Travel Insurance plans.

AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance

700 Jamieson Parkway
Cambridge, Ontario
N3C 4N6
519-742-2800 Opens your phone app.

The insurers

CIBC Travel Insurance plans are underwritten by Co-operators Life Insurance Company, which covers accident and sickness benefits, and The Sovereign General Insurance Company, which covers property and casualty benefits.

Co-operators Life Insurance Company

1920 College Avenue
Regina, Saskatchewan
S4P 1C4
1-800-454-8061Opens your phone app.

The Sovereign General Insurance Company

140 – 6700 Macleod Trail South East
Calgary, Alberta
T2H 0L3
1-800-510-0354Opens your phone app.

More information about CIBC Travel Insurance

Licensed sectors

CIBC is licensed to sell damage insurance (broker) and insurance of person.


Are we not meeting all of your expectations? Follow Allianz’s complaint processOpens a new window in your browser.