• One-stop travel assistance
  • Available 24 hours a day, 7 days a week
  • Helpful advice when you need it

From Canada or the U.S., call 1-833-861-5088

From all other locations, call collect 1-519-514-1915

Call Allianz Global Assistance


You must notify Allianz Global Assistance:

  • Prior to receiving any medical treatment
  • If you must cancel, interrupt or delay your trip, or
  • If you experience any emergency

Failure to notify Allianz Global Assistance can delay the processing and payment of your claim and may limit the amount of your claim payment.


Pre-Travel — Know your destination

While planning your trip, call Allianz Global Assistance to ensure you have key travel-related information about your destination, including:

  • Passport and travel visa information
  • Health hazards advisory
  • Inoculation requirements
  • Weather information
  • Currency exchange information
  • Consulate and embassy locations
  • Translation and interpreter services

En Route — Overcome any unforeseen setbacks

If you encounter unexpected travel-related setbacks during your trip, simply call Allianz Global Assistance to help you with the following:

(This list of services is for your convenience only - any expenses related to these helpful services aren't covered under CIBC Insurance Travel Coverage plans.)

Missing baggage

If your baggage is lost, stolen or delayed while you are using a common carrier, Allianz Global Assistance can advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.

You may be reimbursed up to your coverage amount if you purchase either the CIBC Insurance Trip Cancellation & Trip Interruption Enhanced Package or the CIBC Insurance Comprehensive Package.

Emergency message services

Allianz Global Assistance can take emergency messages from or for you.

Emergency ticket replacement

Allianz Global Assistance can help you replace lost or stolen airline tickets.

Emergency cash services

In the event of an emergency, Allianz Global Assistance can arrange for cash to be available to you through a friend, family member, business or your credit card company.

Replacing prescription drugs

When permitted by law and with the approval of the patient's physician(s), Allianz Global Assistance can assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.

Legal services

Allianz Global Assistance can help you contact a local attorney or the appropriate consular officer if you’re arrested or detained, are in a traffic accident or otherwise require legal help.

Bail bond services

These can be coordinated for you in all locations where they’re available.

For Quebec residents

Distributing firm’s name and contact information

AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance
4273 King Street East
Kitchener, Ontario
519-742-2800Opens your phone app.

Licensed sectors

Damage insurance (broker) and insurance of person

Registration number

510528Opens a new window in your browser.

How to file a complaintOpens a new window in your browser.

Co-operators Life Insurance Company
1920 College Avenue
Regina, Saskatchewan
S4P 1C4
1-800-454-8061Opens your phone app.

The Sovereign General Insurance Company
140 – 6700 Macleod Trail South East
Calgary, Alberta
T2H 0L3
1-800-510-0354Opens your phone app.