Need to make a claim? We’re here for you at every step.

Navigating the loss of a loved one is already difficult; making a claim shouldn’t be.

CIBC Life Insurance

Make an insurance claim

To make a claim, please call us to request a claim form and to obtain more information about the supporting documents that you will need to include with your completed claim form. You can reach us at 1-888-393-1110 Opens your phone app..

Our agents are available Monday to Friday from 8:00 am and 10:00 pm ET.

Support for existing policyholders

We’re currently not accepting new applications for CIBC Term Life Insurance and CIBC Critical Illness Insurance. For help with existing CIBC Term Life and Critical Illness Insurance policies call 1-888-393-1110 Opens your phone app..

Information About CIBC Life Insurance Company Limited

CIBC Term Life Insurance and CIBC Critical Illness Insurance are underwritten by CIBC Life Insurance Company Limited (CIBC Life). CIBC Life is federally incorporated under the Insurance Companies Act (Canada) and is licensed to carry on business in all provinces and territories of Canada.

For more details, see Insurance Regulator Registration Information (PDF, 125 KB) Opens in a new window..

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Your insurance questions answered

How do my named beneficiaries notify CIBC Life of a claim?

How do I cancel my existing life insurance policy?

Have any questions? We're here to help.

Call us at:
1-888-393-1110

Our agents are available Monday to Friday from 8:00 am to 10:00 pm ET.