Accessibility Quick Links
Contact the CIBC Life Insurance Customer Care Centre
You can find your product name and corresponding telephone number here:
| Insurance plan | Contact number |
|---|---|
Accident Protection Plan Accident Recovery Plan Accidental Death Insurance CIBC Critical Illness Insurance, issued April 2017 onward CIBC Hospital Cash Benefit Plan CIBC Term Life Insurance, issued April 2017 onward CIBC Term Life Insurance, issued 1994 to 1999 Critical Accident Plan Guaranteed Acceptance Life Insurance Hospital Protector Plan Million Dollar Maximum Accident Plan |
|
CIBC Term Life Protection Plan, issued after 2005 and up to March 2017 |
If your initial complaint is unresolved
If your complaint is unresolved, escalate it to the CIBC Life Insurance Company Limited, Client Complaint Appeals Office:
CIBC Life Insurance Company Limited, Client Complaint Appeals Office
81 Bay Street, CIBC Square, Floor 24
Toronto, Ontario
M5J 0E7
Telephone (toll-free): 1-866-599-0989 Opens your phone app.
Email: InsuranceCCAO@cibc.com Opens your email app.
If your subsequent complaint to the appeals office is unresolved
If the complaint is still unresolved, contact the OmbudService for Life and Health Insurance (OLHI).
The OLHI provides a forum for the impartial and prompt complaint handling for consumers who have completed the internal complaints handling processes — available with CIBC Life Insurance Company Limited.
OmbudService for Life and Health Insurance (OLHI)
2 Bloor Street West, Suite 700
Toronto, Ontario
M4W 3E2
Call toll-free: 1-888-295-8112 Opens your phone app.
In Toronto, call: 416-777-9002 Opens your phone app.
Website: olhi.ca Opens a new window.
Have a regulatory complaint or a complaint concerning a voluntary code of conduct?
The Financial Consumer Agency of Canada (FCAC) supervises federally-regulated financial institutions, such as CIBC Life Insurance Company Limited, to ensure they comply with federal consumer protection laws. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC also helps educate consumers and monitors voluntary codes of conduct and public commitments designed to protect the interest of consumers.
If you have a regulatory complaint, or a complaint concerning a voluntary code of conduct, you can contact the FCAC at:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, Ontario
K1R 1B9
Telephone (toll-free): 1-866-461-3222 Opens your phone app.
Website: www.fcac-acfc.gc.ca Opens a new window.
The FCAC will determine whether the financial institution is in compliance. It will not, however, resolve individual consumer complaints.
Concerned about privacy matters?
You can contact the Office of the Privacy Commissioner of Canada by:
Telephone (toll-free): 1-800-282-1376 Opens your phone app.
Telephone (in Ottawa): 613-995-8210 Opens your phone app.
Fax: 613-947-6850
Website: www.priv.gc.ca Opens a new window.