What to do in the event of an emergency

In the event of an emergency, call Allianz Global Assistance

Travel Assistance is available to you 24 hours a day, 7 days a week.

From Canada or the U.S., call 1-833-861-5088

From all other locations, call collect 1-519-514-1915

 

You must notify Allianz Global Assistance:

  • Prior to receiving any medical treatment
  • If you must cancel, interrupt, or delay your trip
  • If you experience any emergency

Failure to notify Allianz Global Assistance can delay the processing and payment of your claim and may limit the amount of your claim payment.

 

How to file a claim

Travel Medical Coverage, Baggage and Personal Effects Insurance, and Accidental Death and Dismemberment Insurance

  • To report a claim and obtain a claim form within 30 days of occurrence, call Allianz Global Assistance at 1-833-861-5088
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in your Policy
  • All claims must be submitted through a claim form in writing within 90 days of the date the service was provided or the emergency situation occurred

Trip Cancellation and Trip Interruption Insurance

  • To report a cancellation and obtain a claim form, contact Allianz Global Assistance no later than the first business day following the cause for cancellation of your trip. For assistance, call 1-833-861-5088. Call Allianz Global Assistance immediately if you must interrupt or delay your trip to report the interruption or delay and obtain a claim form.
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in your Policy.
  • All claims must be submitted through a claim form in writing within 90 days of the date the service was provided or the emergency situation occurred.

For more detail about claims, refer to the sample Policy (CIBC Insurance Comprehensive Travel Package) (PDF, 465 KB)Opens a new window in your browser

For Quebec residents

Distributing firm’s name and contact information

AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance
4273 King Street East
Kitchener, Ontario
N2P 2EP
519-742-2800Opens your phone app.

Licensed sectors

Damage insurance (broker) and insurance of person

Registration number

510528Opens a new window in your browser.

How to file a complaintOpens a new window in your browser.

Co-operators Life Insurance Company
1920 College Avenue
Regina, Saskatchewan
S4P 1C4
1-800-454-8061Opens your phone app.

The Sovereign General Insurance Company
140 – 6700 Macleod Trail South East
Calgary, Alberta
T2H 0L3
1-800-510-0354Opens your phone app.