Your CIBC products and services

Last updated: October 6, 2020

CIBC travel insurance overview

As the situation related to COVID-19 continues to affect global travel, we appreciate that you may have questions about your travel insurance coverage and how your current or future travel plans may be affected. 

Travel advisories issued by the Government of Canada are a critical element in determining your travel insurance coverage related to trip cancellation/interruption and travel emergency medical insurance. On Friday, March 13, 2020, the Government of Canada issued a global travel advisoryOpens a new window in your browser. stating that Canadians should “avoid non-essential travel” outside of Canada. For more information, check Travel and TourismOpens a new window in your browser..

We want to keep you informed about how these changes affect you. Below are some of the most common questions you may have about travelling.

I’m booked to travel but I want to cancel my plans — What do I do?

In most cases, you should contact your airline or travel provider directly. Many of these companies have adjusted their policies as it relates to cancellation or rebooking fees as a result of recent events.

If you booked your travel using your Aventura travel rewards credit card through the CIBC Rewards Centre, you can either leave a voicemail at 1-888-232-5656Opens your phone app. or send an email to covid19@cibcrewardscentre.comOpens your email app.. Be sure to provide: 

If you’re trying to get home from abroad and require assistance to adjust or change your travel plans, follow the same process as above. You can reach CIBC Rewards Centre outside of Canada or the United States by calling collect at 905-696-4907Opens your phone app..

CIBC Rewards Centre is prioritizing their responses to emails and voicemails based on travel dates.

If you want to cancel your Aeroplan Flight Reward, you can do so online at no charge through March 31. You’ll receive all of your Aeroplan Miles back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. Simply sign on and visit Manage your bookingsOpens a new window in your browser. .

If you want to change your Aeroplan Flight Reward to travel on a different date without cancelling the booking, you must call the Aeroplan Contact Centre at 1-800-361-5373Opens your phone app. .

Aeroplan looks forward to serving you, but if your flight doesn’t depart within the next 72 hours, please consider delaying contacting them so they can assist customers with imminent travel plans. Review Aeroplan’s COVID-19 updatesOpens a new window in your browser..

For all other information, including route suspensions and preventative measures, please visit Air Canada COVID-19 updatesOpens a new window in your browser..

CIBC credit card included insurance

Purchased travel insurance

Home and auto insurance

The CIBC Home and Auto Insurance Program is committed to supporting you during this difficult time. We’re here for you, now and always.


You can count on us

We’re continuing to monitor the situation as it evolves and we’re listening to your concerns. Remember that we’re here to support you if you need help. Thank you for your trust.

Ways we can help you

Relief measures for our clients

The COVID-19 pandemic has led to an exceptional situation where many Canadians are working from home and using their cars much less, which has lowered the risk of road accidents. Over the past few months, we’ve seen a drop in car insurance claims, and we want to share the savings with you.

Is your car insured with the CIBC Home and Auto Insurance Program?

  • Eligible clients get an automatic refund on their car insurance premium.
  • Eligible clients don’t need to call us to get their refund. We’ll apply it automatically to car insurance policies in force on June 30, 2020.

Online services

If you need to access your insurance documents, modify your policy or make a claim, our online services are always available.

Prefer to call us?

Home and auto insurance

If you have any questions related to home or auto, call us at 1-855-964-2082Opens your phone app..1

CIBC Life Insurance Company: Life, Health and Accident Insurance

If you have any questions related to life, health or accident insurance, call CIBC Life Insurance Company Limited at 1-888-393-1110Opens your phone app. Monday to Friday from 8:00 am to 10:00 pm (ET).