I’m booked to travel but I want to cancel my plans — What do I do?
In most cases, you should contact your airline or travel provider directly. Many of these companies have adjusted their policies as it relates to cancellation or rebooking fees as a result of recent events.
If you booked your travel using your Aventura travel rewards credit card through the CIBC Rewards Centre, you can either leave a voicemail at 1-888-232-5656Opens your phone app. or send an email to email@example.comOpens your email app.. Be sure to provide:
If you’re trying to get home from abroad and require assistance to adjust or change your travel plans, follow the same process as above. You can reach CIBC Rewards Centre outside of Canada or the United States by calling collect at 905-696-4907Opens your phone app..
CIBC Rewards Centre is prioritizing their responses to emails and voicemails based on travel dates.
If you want to cancel your Aeroplan Flight Reward, you can do so online at no charge through March 31. You’ll receive all of your Aeroplan Miles back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. Simply sign on and visit Manage your bookingsOpens a new window in your browser. .
If you want to change your Aeroplan Flight Reward to travel on a different date without cancelling the booking, you must call the Aeroplan Contact Centre at 1-800-361-5373Opens your phone app. .
Aeroplan looks forward to serving you, but if your flight doesn’t depart within the next 72 hours, please consider delaying contacting them so they can assist customers with imminent travel plans. Review Aeroplan’s COVID-19 updatesOpens a new window in your browser..
For all other information, including route suspensions and preventative measures, please visit Air Canada COVID-19 updatesOpens a new window in your browser..
CIBC credit card included insurance
Purchased travel insurance
Home and auto insurance
The CIBC Home and Auto Insurance Program† is committed to supporting you during this difficult time. We’re here for you, now and always.
You can count on us
We’re continuing to monitor the situation as it evolves and we’re listening to your concerns. Remember that we’re here to support you if you need help. Thank you for your trust.
Ways we can help you
Relief measures for our clients
The COVID-19 pandemic has led to an exceptional situation where many Canadians are working from home and using their cars much less, which has lowered the risk of road accidents. Over the past few months, we’ve seen a drop in car insurance claims, and we want to share the savings with you.
Is your car insured with the CIBC Home and Auto Insurance Program?
- Eligible clients get an automatic refund on their car insurance premium.
- Eligible clients don’t need to call us to get their refund. We’ll apply it automatically to car insurance policies in force on June 30, 2020.
If you need to access your insurance documents, modify your policy or make a claim, our online services are always available.
Prefer to call us?
Home and auto insurance
If you have any questions related to home or auto, call us at 1-855-964-2082Opens your phone app..1
CIBC Life Insurance Company: Life, Health and Accident Insurance
If you have any questions related to life, health or accident insurance, call CIBC Life Insurance Company Limited at 1-888-393-1110Opens your phone app. Monday to Friday from 8:00 am to 10:00 pm (ET).