Home Insurance Claims Overview

To make a claim, call 1-855-964-2082.

To help get your claim processed quickly, you should have the following information handy:

  • Your home insurance policy number
  • A list of damaged or missing items
  • Descriptions of the damages to your home
  • Photos of the damage

Fire and Smoke

A fire in your home is probably one of the worst disasters that you could experience.

In an event of a fire:

  • Secure the premises, but don't take any risks, e.g. attempting to cut the power to avoid further damages
  • If the situation is dangerous, call 911 and have the fire department secure the premise

For minor damage, air out smoky rooms.

Be prepared before the unexpected happens

Keep an up to date list of all your personal belongings and valuables to minimize the stress of having to remember all your contents and belongings in the event of a claim.

  • Take inventory of the contents of each room. Take pictures of each room, including the contents of your closets and drawers
  • Get professional appraisals for your valuables such as jewelry, paintings and silverware
  • Keep your inventory lists, proofs of purchase, and professional appraisals as well as any videos in a safe place, away from your home

And remember to update your inventory every couple of years.

Terms and Conditions

CIBC Insurance Agency Inc. is proud to bring you the CIBC Home and Auto Insurance program. The program's insurance products are underwritten and distributed by Certas Direct Insurance Company in Ontario and by The Personal Insurance Company in all other provinces and territories except Quebec. In Quebec, the Program is underwritten by The Personal General Insurance Inc. and distributed by CIBC Insurance Agency Inc. CIBC Insurance Agency Inc. receives compensation when a policy is sold or renewed.

Certain products and services may not be available in all provinces and territories. Products, services and/or their features promoted in this website may change or be discontinued at any time without notice. In case of discrepancy between the information provided on this website and your policy, your policy prevails. The information and examples provided on this website are intended as general information only. This does not constitute legal or insurance advice, nor does it pertain to determination of fault. In all cases, you should speak to an insurance advisor before acting. Your policy contains conditions, exclusions and limitations which vary by province or territory and may affect your coverage and/or determine whether or not benefits will be payable.

As with all insurance contracts, loss or damage coverage is subject to limits, deductibles and exclusions. Please see your policy for the extent of your coverage.

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